Shipping policy

At Earth & Amber, every order is carefully handcrafted, packed, and shipped with care.

Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and holidays). During holidays, promotions, or product launches, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times vary depending on your location and the shipping method selected at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, Earth & Amber is not responsible for shipping delays, lost packages, or stolen deliveries. If your package is lost or delayed, we recommend contacting the shipping carrier directly. If you need assistance, please reach out and we’ll do our best to help.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Earth & Amber is not responsible for orders shipped to an incorrect address provided by the customer.