FAQs

FREQUENTLY ASKED

Your most asked questions, answered with care.

1

Are your products truly natural?

Yes. Every creation is handcrafted with botanicals, clays, oils, and butters from the earth. We do not use harsh chemicals, synthetic fragrances, or parabens—just honest, nature-kissed ingredients.

2

Do you use synthetic fragrance?

Never. Each aroma comes from pure essential oils and natural extracts, allowing you to romance your reflection without compromise..

3

Do your products contain preservatives?

Only gentle, natural-approved preservatives are used in water-based formulas to ensure safety and freshness. Our oil-based butters and balms require none.

4

How long does a bar usually last?

With proper care (a draining dish, kept dry between uses), each bar lasts 4–6 weeks depending on frequency of use.

5

How are your soaps and skincare products colored?

How are your soaps and skincare products colored?

We only use what nature provides — mineral-rich clays, herbs, and botanicals such as kaolin, French green clay, turmeric, hibiscus, and indigo. You’ll never find synthetic dyes in our creations; every hue is drawn from the earth itself.

6

Why does my bar look a little different from the picture?

Each Earth & Amber creation is handcrafted, hand-poured, and hand-cut — making every piece unique. Variations in color, swirl, or shape may occur due to temperature, humidity, curing time, or even the natural characteristics of the oils, butters, and botanicals we use.

7

How long do Earth & Amber products stay fresh after opening?

How long do Earth & Amber products stay fresh after opening?

Our soaps, body butters, oils, and elixirs are crafted fresh in small batches. For the best experience, we recommend using them within 12 months after opening to enjoy their full purity and potency.

8

Are your products cruelty-free?

Always. We never test on animals — our devotion is to people, planet, and the poetry of nature.

9

Are your ingredients sustainably sourced?

Yes. We partner with suppliers who share our values of eco-conscious and ethical harvesting, ensuring every ingredient honors the earth.

10

Do your soaps contain palm oil?

No. All of our bars are palm-free, relying instead on nourishing oils and butters like olive, coconut, shea, and cocoa.

11

Are your products safe for children?

Yes, though little ones have extra delicate skin. We suggest avoiding strong essential oils such as peppermint or eucalyptus on very young children. Always patch test first.


12

How long will it take to receive my order?

Orders are usually processed within 2–3 business days and shipped via USPS or UPS. Delivery times vary by location, but most arrive within 3–7 business days.

13

What if I need to return something?

Due to the nature of skincare, we cannot accept returns on opened products. But if your order arrives damaged or incorrect, contact us within 7 days—we’ll make it right.

14

Why “Earth & Amber”?

Because our devotion is to both the earth that gifts us her botanicals, and to the golden glow of reflection you see in yourself when you feel cared for.

15

Why the name Earth & Amber?

Because our devotion is to both the earth that gifts us her botanicals, and to the golden glow of reflection you see in yourself when you feel cared for.

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