Our Ingredients & Sourcing
What ingredients do you use in your products?
We craft our soaps and body products with thoughtfully selected, all-natural ingredients — including coconut milk, goat milk, shea butter, mango butter, kaolin and rose clays, activated charcoal, colloidal oatmeal, botanical extracts (such as chamomile, calendula, hibiscus, and aloe vera), and pure essential oils. We never use sulfates, synthetic dyes, or harsh preservatives.
Where do you source your botanicals and essential oils?
We source high-quality botanical ingredients — including plant-based clays, dried herbs, and essential oils like lavender, tea tree, eucalyptus, cedarwood, and citrus — from trusted suppliers who share our commitment to purity and sustainability.
Are your products vegan?
Most of our products are vegan. However, select bars — such as our Chamomile Calendula & Honey Soap Bar — contain honey or goat milk. Ingredient lists are included on every product page so you can shop with confidence.
Soap & Body Butter Care & Storage
How should I store my botanical soap bar?
To get the most out of your bar, keep it in a well-drained soap dish between uses and allow it to dry completely. Avoid leaving it sitting in pooled water, as this softens natural cold-process soap quickly. Our Wooden Ladder Soap Saver and Sisal Soap Saver Bag are great options to help your bar last longer.
How should I store my body butter?
Store your body butter in a cool, dry place away from direct sunlight and heat. Avoid introducing water into the jar, as our formulas are water-free and preservative-free. Use clean, dry hands or a spatula to scoop product. Unopened, it has a shelf life of approximately 12 months; once opened, use within 6 months for best results.
My body butter looks different from the photo — is it okay?
Yes! Because we use all-natural ingredients without artificial stabilizers, slight variation in color or texture can occur between batches, and body butter may soften or firm up slightly with temperature changes. This does not affect quality or performance.
Patch Testing & Skin Safety
Should I patch test before using a new product?
Yes — we always recommend a patch test, especially if you have sensitive skin, allergies, or are trying a new botanical ingredient. Apply a small amount to the inside of your wrist or elbow, leave for 24 hours, and check for any reaction before full use.
Are your products safe for sensitive skin?
Our formulas are made with gentle, plant-based ingredients, and many bars (such as our Lavender Oats and Chamomile Calendula & Honey) include soothing ingredients like colloidal oatmeal and chamomile. However, individual sensitivities vary. Always review the full ingredient list on the product page and consult a dermatologist if you have concerns.
Are your products safe to use on the face?
Several of our bars are formulated for both face and body use — including bars in our Natural Botanical Face & Body Bars collection. Look for the “Face & Body” tag on individual product pages. We recommend patch testing before applying to your face.
How to Use Our Products
How do I use a cold-process soap bar?
Wet your skin, lather the bar in your hands or with a cloth, apply to skin, and rinse thoroughly. For best results, avoid scrubbing the bar directly on the face — work up a lather in your palms first for a gentler cleanse.
How do I use the body butter?
Apply a small amount to clean, slightly damp skin after bathing for maximum absorption. A little goes a long way — warm a pea-sized amount between your palms and massage in circular motions until fully absorbed.
How do I use the bath drops/bombs?
Drop one into warm running bath water and allow it to dissolve fully before stepping in. We recommend rinsing the tub after use. Not intended for use on broken or irritated skin.
Choosing a Botanical Scent
How do I pick a scent that's right for me?
Here's a quick guide based on your mood or skin needs:
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Calming & floral: Lavender Oats, Chamomile Calendula & Honey, Velvet Rose & Collagen, Aloe & Hibiscus
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Fresh & citrusy: Coconut Lime, Lemon Poppy, Ember Citrus
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Earthy & grounding: Blue Clay, Timber Rush, Pumpkin Cream Brew, Autumn Alchemy
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Clean & spa-like: Spa Day (eucalyptus & mint), Romeo & Juliet (tea tree & charcoal), Perk Up & Polish (coffee)
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Warm & sweet: Vanilla Botanical, Sweet Bloom, Magnesium Deodorant Balm (frankincense & myrrh)
Still not sure? Browse our full product collection — each listing includes a full scent and ingredient description to help you find your perfect match.
Shipping
How long does it take to receive my order?
Orders are typically processed and shipped within 2–5 business days. Once your order ships, you will receive a tracking number via email. Delivery times depend on your location and the shipping method selected at checkout.
Do you offer free shipping?
Please check our Shipping Policy for current shipping rates and any free-shipping thresholds. We occasionally offer promotions — sign up for our emails to stay in the loop!
Do you ship internationally?
At this time, we ship within the United States. Please check our Shipping Policy for the most up-to-date information on available shipping destinations.
Returns & Exchanges
What is your return policy?
Because our products are personal-care items made in small batches, we are unable to accept returns on opened or used products. If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right. See our full Refund Policy for details.
My order arrived damaged — what should I do?
We’re so sorry to hear that! Please email us with your order number and a photo of the damage within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Can I exchange a product?
We evaluate exchange requests on a case-by-case basis. Please reach out to our team with your order details and we will do our best to help. Review our Refund Policy for the full terms.
